Laura specializes in web and content development, design, and theory; her chief research area is website usability. She obtained a Master of Arts in English and a Post Baccalaureate Certificate in Technical Writing from the University of North Carolina system in 2003. She completed her Bachelor of Arts degree in English and Psychology in 2000.

Previously, Laura served as Assistant Program Specialist of the SERVE Regional Education Laboratory at the University of North Carolina. Her duties included production, design, and development of research products and publications; editing and providing feedback on articles, research documents, training materials, and assisting in the conduct of research and development.

Laura resides in the Allentown area of downtown Buffalo, NY. She is an avid football fan; her hobbies include creative writing, photography, poetry, music, and spending time with her nephew Nick.